Plano, TX - 75074
(972) 422-2911
Fax Number: (972) 423-4154

Office Hours

  • Monday 8:00 AM - 6:00 PM
  • Tuesday 8:00 AM - 6:00 PM
  • Wednesday 8:00 AM - 6:00 PM
  • Thursday 8:00 AM - 6:00 PM
  • Friday 8:00 AM - 5:00 PM
  • Saturday closed
  • Sunday closed

Hope’s Door New Beginning Center – Plano Outreach

At Hope's Door New Beginning Center, they help individuals and families escape and heal from domestic abuse, dating abuse and family violence through their free trauma-informed services.

Their two emergency shelters offer temporary housing to survivors and their children fleeing life-threatening situations.

Clients living in the emergency shelters are provided with food, clothing and all the necessities of daily living along with case management, safety planning, counseling, legal support, and referral to other community resources.

Clients can stay in the emergency shelter for up to 90 days and the location of the shelter remains strictly confidential to ensure the safety of those living in the shelter.

Children living in the shelter are enrolled in schools nearby or may attend their home school if it is safe to do so.  

In addition to temporary shelter, they offer the following services free of charge at both of their Outreach Centers in Plano and Garland:         -

Counseling sessions for adults and childrenIncluding individual and group therapy-Legal support including legal adviceAssistance with protective ordersChild custody and divorceand possible full representationTransitional housing services for clients leaving the shelter that includes rental assistance, deposit waivers, case management and life-skills classes 

Survivors in need of services other than shelter or those who have left the shelter can access these services in English or Spanish. 

Anyone wishing to receive any of their free services are encouraged to call our 24-Hour Hotline, which is answered in English and Spanish 24 hours a day, 7 days a week.  

24-Hour Hotline:


If you are or think you might be in an abusive relationship, know that you are not alone, it is not your fault, and help is available.

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  • User   2018-12-12 19:50:04

    I am not allow to call anymore, My husband will get mad if I contacted Hopes Door. I really need help if someone can please respond

  • User   2019-07-12 19:03:42

    I just want out while I'm alive I don't have any more energy to fight I'm from AR and TX will be a huge step away can I please get help away from the abusive situation

  • User   2019-10-01 01:08:48

    hi, I'm visiting Addison from Australia this weekend and have a lot of tooth brushes, soaps, mini shampoo, etc. I'd love to donate if it would be of benefit to your clients.

  • User   2019-11-13 14:21:45

    I have 30 knitted childrens hats right now that I am wanting to donate. Please let me know if you have a need for them. If not, perhaps you know of an organization that would. Thank you so much for what you do.

  • User   2020-03-24 18:12:05

    Hello. I am a woman who would like to donate clothes & other items to a place such as this because I see what Goodwill & CCA do with their items. I can see them stacked up in plastic bins all way up to the ceiling. I want my stuff to go to a place knowing that it will be used. Is this a good place to donate & can you give me an address?? Thank you!

  • User   2020-03-30 17:17:08

    I saw a story about your shelter on Channel 11 news. They said you all are in need of cleaning supplies. If this is still the case, please reply and I will donate some supplies. Thank you.

  • User   2020-06-15 14:57:53

    I wanted to donate some personal care items - I live at Custer and Parker and there is a donation bin (shared with other charities) near Parker and Alma for clothes. If I were to put them in there, would they definitely get to you? Or I could bring them somewhere else? I would definitely want them to get to you and no one else. Please let me know. thanks

  • User   2020-07-31 06:27:40

    My daughter is in an emotionally abusive relationship with live in boyfriend. She’ knows she needs to leave but is scared and struggling with the idea. She asked me to help find a therapist who can help her put together a strategy to leave and deal with the fear and emotional upheaval before and after. Please let me know if you can recommend someone who is experienced with partner abuse. She struggles with low self-worth. She needs individual therapy but also thinks she would benefit by being in group therapy with others who similarly struggle. She lives and works in the area of Dallas metroplex.

  • User   2020-08-24 13:23:30

    I really need help. I have a schizophrenic son that lives with me. He has many days where he takes his meds and is fully aware of things. He had to be added to my lease because he's over 21 but refuses to leave after I've asked. He's started being disrespectful and abusive. He refuses to get work to get a job. I'm very afraid of him. I tried getting him off my lease but I can't without his signature. I'm paying all the bills myself as I have since I've moved here. I really need help.

  • User   2020-09-27 15:15:48

    I have retired and have large size clothing-slacks, jackets, blouses-and handbags I would like to donate. Is this something you would be interested in?

  • User   2021-02-12 20:44:43

    I am a retired social worker with a collection of self help books that women starting over may find helpful. Do you have space available for a contribution of books? Interested?

  • User   2022-02-28 16:37:16

    My wife just passed away after a long and painful period. She leaves behind many ,good to like new t-shirt and pants. They are size small to medium. I will not donate them to an organization that takes advantage of people with problems. I also have several handicapped items. Unfortunately I am without transportation so the items must be picked up. Is your organization interested?

  • User   2022-04-26 10:57:56

    I am a survivor of domestic violence. I have clothes and other items i would like to donate, but know your locations are not publicized. Could you please tell me of a drop box or an alternate safe place to leave things. Thank you.

  • User   2022-10-22 08:42:07

    Hello, I am currently having a garage sale with several little girls clothes, shoes, toys. I would like to know where I can drop off whatever is left? I just don’t want to donate to Goodwill or Salvation Army Thanks!.

  • User   2022-12-27 11:02:25

    Do you all accept gently used children’s clothes, toys, etc.? I’d like these items to go to those in need.

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